Patient Relations Representative

Gastro Health; Pensacola (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) retirement plans

Health insurance

Paid time off

Discounts at local fitness clubs

Job summary

Gastro Health is seeking a Full-Time Patient Relations Representative in Pensacola, Florida. This position offers a great work/life balance, competitive compensation, and no weekends or evenings with a Monday through Friday schedule.

Responsibilities include managing incoming calls, scheduling appointments, and assisting patients with inquiries. Candidates should have a high school diploma, customer service experience, and knowledge of medical terminology is preferred. A comprehensive benefits package is also provided.

Qualifications

• One year of experience in customer service or a related clinical environment is required.
• Dependability and punctuality are essential.
• Must be capable of working between 8:00 am and 5:00 pm.

Responsibilities

• Answer incoming calls and route them appropriately.
• Schedule, confirm, and cancel office appointments.
• Work on patient referrals and demographics.

Skills

Customer service experience

Medical terminology knowledge

Bilingual (English/Spanish)

Education

High school degree or GED

Tools

Computer proficiency

Telephone usage

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures
• Request medical records from doctors and hospitals
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Other duties as assigned

Minimum Requirements:

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and Punctuality is Required
• Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm
• Medical terminology knowledge Preferred
• Bilingual (English/Spanish) preferred
• Sitting – 100%
• Computer (input patient info)
• Telephone usage (speaking with patient or referral Physician)

We offer a comprehensive benefits package to our eligible employees:

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!