Patient Service Representative Endocrinology

Akron Children's; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative for the Endocrinology department to provide comprehensive front-desk and patient services. The role focuses on visit preparation, greeting patients, co-pay collection, patient tracking, scheduling, and delivering a positive overall patient experience.

The ideal candidate will have experience in a general office setting, preferably in healthcare, strong interpersonal and organizational skills, and familiarity with Microsoft Office and

Qualifications

• A high school diploma or equivalent is required.
• Experience in a healthcare setting is preferred.
• Excellent interpersonal and communication skills are essential.
• Ability to handle payments and co-pays with accuracy.

Responsibilities

• Greet patients and families and respond promptly and professionally to questions.
• Perform visit preparation, co-pay collection, patient tracking, and other duties.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and collection of co-pays.
• Maintain front desk tasks including calls, messages, and chart filing.
• Ensure HIPAA compliance and secure handling of patient information.

Skills

Interpersonal skills

Front desk experience

Microsoft Office

HIPAA knowledge

Education

High school diploma

Tools

Scheduling software

Job description

Full Time (40 hours per week)

M-F Variable Day Shifts, Primarily 8:00am to 4:30pm or 8:30am to 5:00pm

Onsite for Endocrinology

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time
FTE: 1.000000
Status: Onsite