Patient Service Representative - Employee Health - Full Time

Elliot Health System; Manchester (NH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pet Insurance

Wellness Center access

Tuition Reimbursement up to $4,000/yr

Job summary

Elliot Health System in Manchester, NH is seeking a Patient Service Representative (PSR) for Employee Health & Wellness to provide essential administrative support. You will handle patient check-in/check-out, schedule appointments, verify demographics and insurance, and assist with urine drug screening collections as needed.

Ideal candidates have a High School Diploma or equivalent and healthcare setting experience.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions is preferred.

Responsibilities

• Greets, registers, and arrives patients into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; triages and/or takes messages as needed.
• Enters patient registration, referral information, and appointments into the EMR.
• Requests medical records from referring facilities for new patient appointments as needed.
• Follows department process for logging in/out of imaging studies and schedules ancillary appointments.
• Assists in orientation of new employees to office functions.

Education

High School Diploma or equivalent

Tools

EMR system

Job description

The Patient Service Representative (PSR) for Employee Health & Wellness provides essential administrative support to professional staff by maintaining organized office operations, scheduling employee appointments, managing check-in and check-out procedures, and performing urine drug screening collections as needed.

What You’ll Do:

• Greets, registers, and \"arrives\" patients into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages.
• Enters patient registration, referral information, and appointments into the department EMR.
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet.
• Follows through on missing documents.
• Reviews and sorts the patient records coming into the department via fax and prepares them for nursing review.
• Sorts mail and delivers to the appropriate staff.
• Follows the department process for logging in and out of imaging studies.
• Confirms patient appointments.
• Scans and approves patient records into the department EMR.
• Responsible for the general appearance of the patient waiting area, including maintaining refreshments and supplies.
• Assists with the scheduling of ancillary patient appointments.
• Interacts and communicates with patients, families, and coworkers to ensure effective coordination of patient care.
• Assists in the orientation of new employees to office functions, shares pertinent information, and effectively teaches others to perform tasks accurately and effectively.

Who You Are:

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions is preferred.

Why You’ll Love Us:

• Pet Insurance
• Wellness Center for employees to access.
• Newly Competitive pay ranges!
• Tuition Reimbursement up to $4,000/ year for full-time coded employees over 30 hours/week.
• So much more!

Work Schedule:

8-4:30