Patient Service Representative - Employee Health - Full Time

Southern NH Medical Center; Manchester (NH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Pet Insurance

Wellness Center for employees

Tuition Reimbursement up to $4,000/yr

Job summary

Southern NH Medical Center is seeking a Customer Service/PSR to provide essential administrative support in Employee Health & Wellness. The role involves greeting and registering patients, ensuring accurate demographic and insurance information, and entering data into the EMR.

You will triage calls, collect signatures, and help coordinate patient care in a fast-paced hospital environment. The position emphasizes strong communication, attention to detail, and teamwork.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a health care setting performing similar functions preferred.

Responsibilities

• Greet, register, and arrive patients into data systems.
• Verify demographics and insurance; scan insurance cards.
• Obtain patient signatures on forms and route appropriately.
• Answer calls, triage, and take messages as needed.
• Enter registrations, referrals, and appointments into the EMR.
• Request medical records from referring facilities per intake sheet.
• Prepare records for nursing review and manage mail.
• Assist scheduling of ancillary patient appointments.
• Maintain waiting area appearance and supplies.
• Communicate with patients, families, and coworkers to coordinate care.

Skills

Customer service

Administrative support

Education

High School Diploma or GED

Job description

Come work at the best place to give and receive care!

The Patient Service Representative (PSR) for Employee Health & Wellness provides essential administrative support to professional staff by maintaining organized office operations, scheduling employee appointments, managing check-in and check-out procedures, and performing urine drug screening collections as needed.

What You'll Do:

• Greets, registers, and "arrives" patients into the department and hospital data management systems.
• Verifies demographic and insurance information, scans insurance card.
• Obtains patient signatures on required hospital forms and routes appropriately.
• Receives incoming telephone calls; responds to calls and visitors while determining the urgency of the situation; triages and/or takes messages.
• Enters patient registration, referral information, and appointments into the department EMR.
• Requests medical records from referring facilities for new patient appointments according to the departmental intake sheet.
• Follows through on missing documents.
• Reviews and sorts the patient records coming into the department via fax and prepares them for nursing review.
• Sorts mail and delivers to the appropriate staff.
• Follows the department process for logging in and out of imaging studies.
• Confirms patient appointments.
• Scans and approves patient records into the department EMR.
• Responsible for the general appearance of the patient waiting area, including maintaining refreshments and supplies.
• Assists with the scheduling of ancillary patient appointments.
• Interacts and communicates with patients, families, and coworkers to ensure effective coordination of patient care.
• Assists in the orientation of new employees to office functions, shares pertinent information, and effectively teaches others to perform tasks accurately and effectively.

Who You Are:

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions is preferred.

Why You'll Love Us:

• Pet Insurance
• Wellness Center for employees to access.
• Newly Competitive pay ranges!
• Tuition Reimbursement up to $4,000/ year for full-time coded employees over 30 hours/week.
• & So much more!

Work Shift: 8-4:30

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.