Patient Service Representative - Crestwood

Mercy; Northern (KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

401(k) retirement plan

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, greet and direct patients, and schedule appointments to ensure a smooth patient experience.

The role requires a High School diploma (or equivalent) and preferably one year of medical office experience. Compassion and professionalism are essential as you support physicians and staff.

Qualifications

• High School diploma or equivalent required
• One year experience in a medical office setting preferred
• Compassion and professionalism are essential traits for the role

Responsibilities

• Greet, instruct, direct and schedule patients and visitors
• Answer incoming calls and set appointments for patients
• Enter new and established patient information into the computer
• Monitor and revise physician schedules as appropriate
• Establish payment plans and collect payments

Skills

Front desk operations

Customer service

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Overview:

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments.

Qualifications:

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.