Patient Service Representative - Crestwood

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Crestwood (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. The role covers greeting and directing patients, scheduling, and handling clerical tasks for clinic staff.

Responsibilities include data entry for patient information, answering calls, coordinating appointments, and assisting with payments and insurance details as needed, all within a welcoming,

Qualifications

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Job Description
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Overview
Position Details:
Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments.
Qualifications

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you\'ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you\'ll grow with us.