Patient Service Representative - Crestwood

MHM Support Services; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will greet, instruct, direct and schedule patients, while managing front desk operations to ensure a positive, seamless patient experience.

Responsibilities include clerical duties for physicians and staff, entering patient data, handling calls, coordinating appointments, monitoring schedules, and assisting with data entry and basic patient account tasks.

Qualifications

• High School diploma or equivalent required.
• One year experience in a medical office setting preferred.

Responsibilities

• Greet, direct, and schedule patients and visitors.
• Manage front desk operations and workflows.
• Enter new and established patient information into the computer.
• Answer incoming calls and set appointments; dispatch messages.
• Assist with physician schedules and related clerical tasks.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Position Details

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Overview: Greets, instructs, directs and schedules patients and visitors.
Performs a variety of clerical duties for physicians and clinic staff.
Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
Enters new and established patient information into the computer.
Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
Monitors and revises physician schedules as appropriate.
Performs patient care activities within the scope of data entry/processing and patient account functions.
Establishes payment plans and collection of payments.

Qualifications

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

• medical
• dental
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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