Patient Service Representative - Primary Care Float Pool (Weekdays, Full Time)

mercy; United States; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is hiring a Patient Service Representative to be the first point of contact for patients and visitors. You will help manage front desk operations, schedule appointments, and enter patient information with accuracy and care.

The role requires a high school diploma or equivalent and strong communication, confidentiality, and customer service skills. Training will cover clinic front desk procedures and privacy requirements, supporting a positive patient experience.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service, courteous and professional interaction with patients and visitors.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Assist with appointment scheduling and patient information entry.
• Maintain patient privacy and comply with privacy policies.

Skills

Verbal & written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Stress management

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you grow with us.