Patient Service Representative (Cebu or CDO)

Harris Computer; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote role

Insurance

Lifestyle rewards

Job summary

Harris Computer is seeking a Patient Services Representative to handle patient inquiries, coordinate information with medical staff and administrators, and ensure patient needs are met, with a focus on privacy and HIPAA compliance. This fully remote position supports patients across the United States.

Ideal candidates have strong communication, organizational skills, and the ability to handle confidential information.

Qualifications

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Responsibilities

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns.
• Collect patients’ outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients’ accounts.
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients’ outstanding balance.
• Assist patients in their billing queries and concerns.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position’s duties and responsibilities.
• Team player being supportive of Department and Company goals and policies.
• Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
• Other related duties may be assigned from time to time.

Skills

Communication skills

Detail oriented

Email proficiency

Organizational skills

Team player

Confidential information handling

Minimal supervision

Call center experience

Education

College degree or 2+ years in college

Medical field related coursework

Job description

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient’s health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

• Assist patients in their queries and concerns.
• Collect patients’ outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients’ accounts.

1. Places outbound collection calls according to procedure and Departmental standards.

• Collect patients’ outstanding balance.
• Assist patients in their billing queries and concerns.

1. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position’s duties and responsibilities.
2. Team player being supportive of Department and Company goals and policies.
3. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
4. Other related duties may be assigned from time to time.

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

• Fully remote role
• Competitive benefits: Insurance, lifestyle rewards & more
• Work with a passionate, global team making an impact in the utility industry