Patient Services Representative

Harris Computer; United States; A distancia; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance

Lifestyle rewards

Descripción de la vacante

Harris Computer is seeking a Patient Services Representative to handle patient queries and concerns. You will coordinate information among patients, family, medical personnel, and administrators to meet needs while adhering to HIPAA and facility policies.

The role involves answering calls, collecting balances, assisting with billing queries, and ensuring timely follow-up in a fully remote, National scope. Experience in medical accounts is a plus.

Formación

• College graduate or ≥2 years in college.
• Medical field degrees or courses are a plus.
• Strong written and verbal communication skills.
• Ability to work with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented and organized; meet deadlines.
• Proficient in email use.
• Seasoned call-center experience in medical accounts is a plus.

Responsabilidades

• Answer incoming calls according to procedures.
• Assist patients with queries and concerns.
• Collect patients’ outstanding balances.
• Assist third-party entities with patient account queries.
• Place outbound collection calls per procedures.
• Safeguard protected health information per HIPAA.
• Demonstrate reliability, punctuality, and teamwork.
• Other related duties as assigned.

Conocimientos

Verbal communication

Written communication

Attention to detail

Confidential info

Mathematical skills

Email proficiency

Time management

Team player

Flexibility

Minimal supervision

Educación

College degree

Medical courses

Herramientas

Email

Descripción del empleo

Job Description

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient’s health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

• Assist patients in their queries and concerns.
• Collect patients’ outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients’ accounts.

1. Places outbound collection calls according to procedure and Departmental standards.

• Collect patients’ outstanding balance.
• Assist patients in their billing queries and concerns.

1. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position’s duties and responsibilities.
2. Team player being supportive of Department and Company goals and policies.
3. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
4. Other related duties may be assigned from time to time.

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

• Fully remote role
• Competitive benefits: Insurance, lifestyle rewards & more
• Work with a passionate, global team making an impact in the utility industry