Patient Service Rep (51566)

HealthLinc; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to handle remote front-d desk duties, verify insurances, collect payments, and schedule patient visits. You will work with a team and report to the Assistant Site Operations Director to ensure smooth patient flow and accurate data entry.

The role requires strong customer service, communication and basic math skills, with experience in EHR and PHreesia systems. This is a remote position serving patients across the network.

Qualifications

• High school diploma or equivalent required; healthcare admin experience a plus.
• Strong customer service and communication skills; ability to work well in a team.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients according to policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voicemail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• Performs other duties as assigned.
• Generates patient demographic sheet and route slips for each visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on referred patients.

Skills

Customer service

Verbal & written communication

Teamwork

Basic math

Organization & time management

Flexibility & adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

REMOTE

Description

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

Qualifications

REQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.