Patient Service Representative - ELLET

Akron Children's; Akron (OH); On-site; USD 34,000 - 44,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a full range of front-desk, scheduling and payment services, ensuring a positive patient experience. The role is full-time (40 hours/week) with a variable schedule, onsite at our Akron location.

You will greet patients and families, collect co-pays, schedule visits and tests, manage patient communications, and support efficient office operations while upholding HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare setting is preferred.
• Excellent interpersonal and communication skills.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Greet and assist patients and families at the front desk with a friendly, caring demeanor.
• Perform point-of-service activities including visit preparation and co-pay collection.
• Schedule patient visits and diagnostic testing using hospital procedures and resources.
• Manage third-party payors and co-pay collections.
• Maintain HIPAA-compliant records and ensure accurate, timely communications.

Skills

Interpersonal skills

Organizational skills

Basic math for payments

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling system

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-time, 40 hours/week

Days: Variable Schedule

Location: Onsite

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.


• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.


• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.


• Manages third-party payors and collection of co-pays.


• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.


• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.


• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.


• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.


• Participates in clerical and administrative cross coverage efforts as needed.


• Ensure HIPAA compliance is followed.


• Other duties as required.

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.


• Experience working in a healthcare environment is preferred.


• Experience in computerized scheduling system preferred.


• Knowledge of medical terminology preferred.


• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.


• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.


• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.


• Certification: None.


• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.


• Years of experience supervising: None.

Contract Details

• Full Time


• FTE: 1.000000


• Status: Onsite