Patient Service Representative (Boston Heights)

Akron Children's Hospital; Mansfield (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Akron Children's Hospital Mansfield is seeking a Part-Time Patient Service Representative to provide front-desk support, greet patients and families, handle co-pays and scheduling, and ensure a welcoming, efficient experience.

The role emphasizes HIPAA compliance, accurate cash handling, and coordinating with care teams to keep visit flow smooth, appointments accurate and records up to date. This on-site position runs 32 hours every two weeks, with a 0.4 FTE commitment.

Qualifications

• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate with patients and staff.

Responsibilities

• Greet patients and families, handle questions, and provide prompt, caring responses.
• Perform front-desk duties including visit preparation, co-pay collection, and patient tracking.
• Schedule patient visits or other diagnostic testing according to hospital procedures.
• Manage third-party payors and collection of co-pays.
• Maintain office tasks such as faxing, copying, filing, and messaging; support HIPAA compliance.
• Ensure front desk inventory is maintained and communicate needs to staff.
• Support smooth office operations by prioritizing workload and deadlines.
• Maintain department appearance and waiting area cleanliness.
• Participate in clerical cross coverage as needed.
• Other duties as required.

Skills

Interpersonal communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling system

Job description

32 hrs. / Bi-Weekly

PT Days0830-1630 and 1230-2030

On-Site

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite