Patient Service Representative

Akron Children's; New Philadelphia (OH); Hybride; USD 19 000 - 25 000; Temps partiel

Résumé du poste

Akron Children's is seeking a part-time Patient Service Representative to support patient arrival, scheduling, and compliant billing processes on-site in Ohio. The role emphasizes greeting patients, handling co-pays, and coordinating with care teams to ensure a smooth visit experience.

The ideal candidate has a high school diploma and prior clerical or healthcare-administrative experience, with strong interpersonal and organizational skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent is required.
• Experience in clerical or administrative duties in an office setting is preferred.
• Healthcare experience and familiarity with medical terminology preferred.
• Experience using Microsoft Office (Outlook, Excel, Word) or similar software required.

Responsabilités

• Develops and maintains positive relationships with patients and families with prompt, caring responses.
• Performs point-of-service activities such as visit prep, co-pay collection and patient tracking under supervision.
• Schedules patient visits or diagnostic testing per hospital procedures.
• Manages third-party payors and collection of co-pays.
• Handles routine office duties: faxing, copying, filing, mailings, and message distribution.
• Ensures front desk inventory is maintained and communicates needs to staff.
• Supports smooth office operation by prioritizing workload and meeting deadlines.
• Maintains department appearance and waiting room cleanliness as needed.
• Participates in clerical and administrative cross-coverage as required.
• Ensures HIPAA compliance is followed.
• Performs other duties as required.

Connaissances

Interpersonal skills

Organizational skills

Basic math

Phone/face-to-face communication

Formation

High school diploma or equivalent

Outils

Microsoft Office

Scheduling system

Medical terminology

Description du poste

Job Details

16 Hrs / Weekly

PT Days

On-Site

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information:

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite