Patient Service Representative

Akron Children's; Hudson (OH); Presencial; USD 22 000 - 29 000; Tempo integral

Resumo da oferta

Akron Children's is seeking a Patient Service Representative to provide a full range of front desk and patient-related services onsite in Hudson, OH. You will assist with visit preparation, schedule appointments, collect co-pays and maintain a welcoming, organized front desk environment.

The role emphasizes HIPAA compliance, strong customer service, and efficient use of Microsoft Office and scheduling systems to support clinical and administrative staff.

Qualificações

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Experience in healthcare preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills and strong organizational ability.
• Ability to perform basic math to process co-pays.
• Experience with Microsoft Office (Outlook, Excel, Word) preferred.

Responsabilidades

• Greet patients and families, respond promptly and compassionately.
• Perform visit preparation, co-pay collection and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Handle clerical tasks such as faxing, copying, filing, and messages.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload.
• Ensure department appearance and waiting area cleanliness.
• Participate in cross-coverage of clerical duties as needed.
• Ensure HIPAA compliance.

Conhecimentos

Interpersonal skills

Organizational skills

Basic math

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Full-Time: 80 Hours Bi-Weekly

Variable Days

Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite