Patient Service Representative

Akron Children's Hospital; New Philadelphia (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Akron Children's Hospital seeks a Part-Time Patient Service Representative to support visit preparation, co-pay collection, scheduling and front desk operations on-site in Ohio. The role emphasizes patient experience, accurate billing, and HIPAA compliance in a busy clinical setting.

Responsibilities include greeting families, assisting with scheduling, managing third-party billing, and maintaining office organization.

Qualifications

• High school diploma or equivalent is required.
• Experience in clerical or administrative duties in an office setting is preferred.
• Healthcare office experience is preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks.
• Basic math skills to process insurance co-payments.

Responsibilities

• Greet patients and families and respond to questions promptly with care.
• Perform visit prep, co-pay collection, patient tracking and other duties.
• Schedule patient visits and diagnostic testing per hospital procedures.
• Manage third-party payors and collect co-pays.
• Handle routine clerical tasks: faxing, copying, filing, mailings, calls.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload.
• Ensure department appearance and waiting area cleanliness.
• Cross-cover clerical and administrative duties as needed.
• Ensure HIPAA compliance.
• Other duties as required.

Skills

General office experience

Healthcare experience

Microsoft Office

Interpersonal skills

Organizational skills

Basic math

Medical terminology

Education

High school diploma or equivalent

Tools

Scheduling system

Job description

16 Hrs / Weekly

PT Days

On-Site

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite