Patient Service Representative (Boston Heights)

Akron Children's; Mansfield (OH); On-site; USD 11,000 - 15,000; Part time

Job summary

Akron Children's in Mansfield is seeking a Patient Service Representative to provide welcoming, efficient front-desk services including visit preparation, co-pay processing and patient coordination. The role emphasizes accurate scheduling, billing support, HIPAA compliance and positive patient experiences.

The position is on-site, part-time (FTE 0.4) with bi-weekly 32-hour shifts, including days 08:30-16:30 and 12:30-20:30 as listed. Prior office and healthcare exposure is preferred.

Qualifications

• High school diploma or equivalent is required.
• Healthcare experience preferred.
• Scheduling system experience preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet patients and families with a prompt, caring response.
• Perform front desk duties including visit preparation and co-pay collection.
• Schedule patient visits or diagnostic testing.
• Manage third-party payors and co-pay collections.
• Handle routine clerical tasks and maintain front desk inventory.
• Ensure HIPAA compliance.
• Maintain a welcoming, clean department appearance.
• Provide cross-coverage of clerical tasks as needed.
• Respond to inquiries and relay messages promptly.
• Other duties as required.

Skills

Excellent interpersonal skills

Strong organizational skills

Basic math for co-pay processing

Microsoft Office

Telephone communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

32 hrs. / Bi-Weekly

PT Days 0830-1630 and 1230-2030

On-Site

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Other information

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

Part Time

FTE: 0.400000

Status: Onsite