Patient Service Representative - Bilingual Spanish

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Generous Paid Vacations

Sick days

Medical

Dental Vision 401(k)

Long-Term Disability

Transportation Plan

Holiday

Job summary

Bedford Stuyvesant Family Health Center in New York, NY is seeking a Patient Service Representative to collect and verify patient information, schedule appointments, and assist with payments. This on-site role requires bilingual English/Spanish proficiency and a commitment to confidentiality and high-quality patient care.

The PSR will interact with diverse patients, manage a high-volume phone line, and use the electronic system to ensure accurate reimbursement.

Qualifications

• High school diploma or GED required; two years of relevant work experience preferred.
• Bilingual fluency in English and Spanish is required.
• Strong interpersonal skills and professionalism in patient interactions.

Responsibilities

• Greet and assist patients courteously and initiate the registration process.
• Verify and update patient demographics and insurance information.
• Collect payments and co-payments per sliding fee scale.
• Schedule appointments and maintain accurate records; manage patient flow.
• Answer 200-300 calls daily and route inquiries appropriately.
• Maintain confidentiality per BSFHC policy and HIPAA regulations.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Automated patient management system

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

The Patient Service Representative (PSR) will obtain and verify patient demographic and insurance information to ensure accurate and timely reimbursement. Confirm patient eligibility for all insurances. Screen uninsured patients for eligibility into the Sliding Fee Program. BILINGUAL FLUENT ENGLISH AND SPANISH REQUIRED

Duties and Responsibilities include but not limited to:

• Greets and assists patients courteously.
• Initiates the registration process, maintains/confirms patient demographic information in the automated patient management system.
• Verifies and updates required insurance information at each visit. Ensures accurate and current information is copied and scanned.
• Collects payments and co-payments in accordance to the set sliding fee scale.
• Schedules initial and follow-up appointments for all services and maintains an accurate record.
• Performs a variety of general clerical duties including but not limited to: answering phones, updating patients on wait time, and assisting in maintaining patient flow.
• Answering switchboard of 200-300 calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.as required

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school diploma or general education diploma (GED) and/or
• Two (2) years relevant work experience preferred.

Other Related Skills/Experience and requirements:

• 35 hour workweek. Flexible with work schedule, must be available to work rotating weekends and up to 7pm.
• Cooperates effectively with Management
• Maintains confidentiality in accordance with BSFHC policy and HIPPA regulations.
• Excellent interpersonal skills must demonstrate professionalism, courteous and respectful attitude in dealing with patients, team members, families and significant others
• Display courtesy, tact and patience with all members of the team members and extended community
• Ensure that all patients and visitors receive personalized prompt attention and are treated with receptiveness, dignity and respect
• Provide instructions to the patient upon discharge as per instructed by the providers

Benefits Overview:

We offer attractive compensation with comprehensive benefits including:

• Generous Paid Vacations
• Sick days
• Medical
• dental Vision 401(k)
• Long-Term Disability
• Transportation Plan
• Holiday

Hourly rate: $18 - 19 depending on experience