Patient Service Representative – Behavioral Health

Jobtailor; Romeoville (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Jobtailor in Illinois is seeking an organized receptionist to manage front desk operations, scheduling, and patient check-in/out processes. You will coordinate provider schedules, verify insurance, and handle patient communications with a focus on accuracy and confidentiality.

Ideal candidates will have 1+ year of medical office experience, strong customer service, and proficiency in EPIC or similar EMR systems.

Qualifications

• High School diploma or equivalent is required.
• Prior receptionist or front desk experience is strongly preferred.
• Excellent customer service and communication skills are essential.
• Proficiency with EPIC or similar EMR systems.
• Knowledge of medical office procedures and insurance verification.

Responsibilities

• Greet and check in patients, check-out, schedule appointments, and maintain lobby appearance.
• Coordinate provider schedules to optimize appointment availability and resource capacity.
• Update patient demographics and insurance details; respond to emails and document emergency contacts in EMR.
• Collect copayments and service fees; reconcile daily transactions and issue receipts.
• Answer multi-line phone system; route inquiries and make outbound appointment calls.
• Maintain HIPAA compliance and patient confidentiality; monitor wait times and communicate delays.
• Participate in team huddles and support clinical operations.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Detail-oriented

Discretion with sensitive info

Collaborative attitude

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Greet and check in patients, conduct check-out and appointment scheduling, and perform regular lobby checks
• Coordinate provider schedules to optimize appointment availability and resource capacity
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts using EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards, identify gaps, elevate issues, suggest improvements, and adjust workflows
• Maintain patient confidentiality and comply with HIPAA standards
• Monitor patient wait times and communicate delays
• Perform additional duties and special projects as assigned

Requirements

• High School diploma or equivalent required
• Minimum 1 year of experience in a medical office or clinical setting preferred
• Prior experience in a receptionist or front desk role strongly preferred
• Exceptional customer service skills
• Outstanding verbal and written communication skills
• Proficiency in EPIC or similar EMR systems
• Knowledge of medical office procedures and insurance verification
• Skilled in operating phones, personal computers, software, and basic IT systems
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook
• Detail-oriented with excellent organizational and time management skills
• Ability to handle sensitive information with discretion
• Positive, professional, collaborative, and adaptable attitude
• Ability to sit, stand, walk, bend, and stretch for extended periods
• Vision must be correctable to 20/20
• Normal hearing required for phone communication
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Core Competencies

Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining compliance with HIPAA standards. Exhibits strong customer service and communication skills to effectively manage patient interactions and support clinical operations.

Highest-signal resume keywords

• Proficiency In EPIC
• Customer Service Skills
• Medical Office Procedures
• Microsoft Office Suite
• Insurance Verification

Hard Skills

• Patient Scheduling
• Insurance Verification
• EMR Systems
• Financial Transaction Reconciliation
• Data Entry
• Appointment Coordination
• Multi-Line Phone Operation
• Document Management
• Performance Dashboard Review
• Workflow Adjustment

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Detail-Oriented
• Collaborative Attitude

Industry Keywords

• HIPAA Compliance
• Patient Confidentiality
• Clinical Setting Experience
• Receptionist Experience
• Medical Office

Tools & Technologies

• EPIC
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Basic IT Systems