Patient Service Representative - Ambulatory Float Team (Southwest Valley)

University of California - Los Angeles Health; Calabasas (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

University of California - Los Angeles Health is seeking a flexible Team Assistant for its Ambulatory Float Team. You will support patient flow from registration through discharge across 25+ specialties and multiple practices, with travel throughout Southern California.

This role involves coordinating schedules, processing authorizations, and ensuring exceptional service in a fast-paced ambulatory network. Ideal candidates are adaptable, dependable, and patient-focused, with strong communication

Qualifications

• Must be able to travel to UCLA Health locations and be physically present.
• Ability to work varied days/shifts and occasional weekends; hours vary by assignment.
• Familiarity with authorization processes and managed care programs.
• Knowledge of medical terminology.
• Ability to set priorities reflecting task importance.
• Ability to build productive relationships with faculty, staff, administration, and patients from diverse backgrounds.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patients in varying health levels.
• Ability to integrate competing demands into a productive work environment.
• Demonstrated knowledge of responsibilities; proficient with equipment, software, and tools required to do the job.

Responsibilities

• Support patient flow from registration through discharge.
• Collaborate with clinic teams to ensure smooth operations and outstanding service.
• Process prior authorizations and referrals.
• Complete surgery scheduling tasks.
• Assist in managing physicians' clinic appointments and surgery schedules.
• Gather information for successful patient consultations.
• Provide coverage across multiple practices based on staffing needs.

Skills

Travel to locations

Scheduling

Medical terminology

Prior authorizations

Patient flow

Communication

Multisite coverage

Adaptability

Team collaboration

Job description

Description

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Southwest Valley region, including:

• Thousand Oaks
• Westlake Village
• Calabasas
• West Hills
• Ventura
• Simi Valley
• Agoura Hills

Salary Range: $31.88 Hourly - $31.88 Hourly

Qualifications

Required

• Ability to travel to various UCLA Health locations and being physically present at the job site
• Ability to work various days/shifts and occasional weekends; Days and hours may vary depending on assignments.
• Familiarity and knowledge of authorization process and managed care programs
• Knowledge of medical terminology
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to creatively integrate competing demands into a productive working environment.
• Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done.

Preferred

• Knowledge of major medical insurance plans and types of coverage provided.
• Working knowledge of CareConnect system to complete on-line transactions, including appointment scheduling, procedure scheduling, encounter registration system, completing referrals, inputting authorizations, hospital lab results and medical reports.