Patient Service Representative - Ambulatory Float Team (Northeast Valley)

UCLA Outpatient Clinics; California (MO); Hybrid; USD 36,000 - 52,000; Full time

Job summary

UCLA Health's Ambulatory Float Team is seeking a Team Assistant to support patient flow from registration through discharge across 25+ specialties, collaborating with clinic teams to ensure smooth operations and outstanding service. You will process prior authorizations and referrals, and assist in managing physician and surgery schedules.

The role involves coverage across multiple practices based on staffing needs and is travel‑heavy across Southern California, with primary needs in the

Qualifications

• Support patient flow from registration through discharge.
• Assist in scheduling and coordinating appointments and referrals.
• Provide coverage across multiple clinics as needed.

Responsibilities

• Support patient flow from registration through discharge across UCLA Health’s ambulatory network.
• Assist in scheduling surgeries and physician clinic appointments; coordinate referrals.
• Provide coverage across multiple practices based on staffing needs and travel requirements.

Job description

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Northeast Valley region, including:

• Van Nuys
• Valencia
• Woodland Hills
• North Hollywood
• Encino
• Porter Ranch
• Santa Clarita

Salary Range: $31.88 Hourly - $31.88 Hourly