Patient Service Representative - Ambulatory Float Team (Northeast Valley/LA)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

University of California - Los Angeles Health is seeking a Team Assistant to support patient flow across 25+ specialties in UCLA Health's ambulatory network. You will assist with registration through discharge, coordinate with clinic teams, process prior authorizations and referrals, and help schedule surgeries and physician appointments across multiple practices.

This role requires travel to UCLA Health ambulatory sites throughout Southern California and a flexible schedule with various shifts

Qualifications

• Ability to travel to various UCLA Health locations and be physically present at the job site.
• Work varied days/shifts and occasional weekends; hours may vary by assignments.
• Familiarity with authorization processes and managed care programs.
• Knowledge of medical terminology.
• Ability to set priorities reflecting relative importance of responsibilities.
• Ability to build productive relationships with faculty, staff, administration and patients.

Responsibilities

• Support patient flow from registration through discharge.
• Collaborate with clinic teams to ensure smooth operations and high service levels.
• Process prior authorizations and referrals.
• Assist with surgery scheduling tasks and managing physician appointments.
• Provide coverage across multiple practices based on staffing needs.

Skills

Travel readiness

Flexible schedule

Authorization processes

Medical terminology

Prioritization

Verbal communication

Job description

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Northeast Valley/LA region, including:

• Burbank
• Glendale
• North Hollywood
• Monterey Park
• Monrovia
• Toluca Lake
• Pasadena

Salary Range:

$31.88 Hourly - $31.88 Hourly

Qualifications

Required

• Ability to travel to various UCLA Health locations and being physically present at the job site
• Ability to work various days/shifts and occasional weekends; Days and hours may vary depending on assignments.
• Familiarity and knowledge of authorization process and managed care programs
• Knowledge of medical terminology
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to creatively integrate competing demands into a productive working environment.
• Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done.

Preferred

• Knowledge of major medical insurance plans and types of coverage provided.
• Working knowledge of CareConnect system to complete on-line transactions, including appointment scheduling, procedure scheduling, encounter registration system, completing referrals, inputting authorizations, hospital lab results and medical reports.