Patient Service Representative - Ambulatory Float Team (Los Angeles)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 85,411,000 - 100,565,000; Full time

Job summary

UCLA Health Ambulatory Float Team is seeking a flexible Team Assistant to support patients across 25+ specialties in a fast-paced ambulatory network, from registration through discharge.

You will coordinate with clinic teams to ensure smooth operations, process prior authorizations and referrals, assist with surgery scheduling, and help manage physicians' clinic and surgery appointments. Travel to UCLA Health clinics in Southern California is required.

Qualifications

• Familiarity with authorization process and managed care programs.
• Knowledge of medical terminology.
• Ability to set priorities reflecting job responsibilities.
• Strong verbal communication skills.
• Ability to interact with patients from diverse backgrounds.

Responsibilities

• Support patient flow from registration through discharge.
• Collaborate with clinic teams to ensure smooth operations and outstanding service.
• Process prior authorizations and referrals.
• Assist in scheduling surgeries and managing physicians' appointments.
• Provide coverage across multiple practices based on staffing needs.

Skills

Medical terminology

Prioritization

Verbal communication

Travel readiness

Tools

CareConnect system

Job description

Description

About the Role

Ready for a role that offers variety, growth, and the opportunity to make an impact every day? Join UCLA Health's Ambulatory Float Team and support patients across 25+ specialties, including Primary Care, Pediatrics, specialty, and surgical practices. As a Team Assistant, you'll gain exposure to diverse clinical settings while helping deliver an exceptional patient experience across UCLA Health's ambulatory network.

We're looking for a flexible, energetic professional who thrives in a fast-paced environment. You'll support patient flow from registration through discharge, collaborate with clinic teams to ensure smooth operations and outstanding service, process prior authorizations and referrals, complete surgery scheduling tasks, assist in managing physicians' clinic appointments and surgery schedules, and gather necessary information for successful patient consultations. You'll also provide coverage across multiple practices based on staffing needs. If you're adaptable, dependable, patient-focused, and excited to learn and grow across different specialties and locations, we'd love to hear from you.

Travel Requirements

Travel to all UCLA Health Ambulatory Community Clinics throughout Southern California is required, and you must be physically present at assigned worksites. Assignment locations are based on operational needs and are subject to change.

Although travel to all UCLA Health community practices is required, current staffing needs are primarily located in the Los Angeles region, including:

• Mid City
• Century City
• Downtown Los Angeles
• Beverly Hills
• Westwood
• Koreatown
• Huntington Park
• Pasadena
• Alhambra
• Arcadia
• Whittier

Salary Range: $31.88 Hourly - $31.88 Hourly

Qualifications

Required:

• Ability to travel to
  various UCLA Health locations and being physically present at the job
  site
• Ability
  to work various days/shifts and occasional weekends; Days and hours may
  vary depending on assignments.
• Familiarity and knowledge of authorization process and managed care programs
• Knowledge of medical terminology
• Skill in setting priorities which
  accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working
  relationships with Faculty, Staff, Administration, and patients from
  various social, cultural, and economic backgrounds.
• Skill in verbal communications to clearly convey
  complex problems in both formal and informal situations.
• Ability to interact diplomatically and
  sympathetically with a patient population in varying degrees of health.
• Ability to creatively integrate competing demands
  into a productive working environment.
• Ability to
  demonstrate clear knowledge of job responsibilities; skillfully use
  equipment, software and tools required to do the job; and to work steadily
  to get job done.

Preferred:

• Knowledge of major medical insurance plans and types of coverage provided.
• Working knowledge of CareConnect system to complete on-line transactions, including appointment scheduling, procedure scheduling, encounter registration system, completing referrals, inputting authorizations, hospital lab results and medical reports.