Manager of Community Access Programs

Thundermist Health; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid time off starting at 22 days

Job summary

Thundermist Health Center seeks a Manager of Community Access Programs to oversee the day-to-day operations of Convenient Care, Telephone Triage, and school-based health programs across multiple sites.

You will coordinate staffing, workflows, and performance metrics, acting as the operational backbone to ensure timely, high-quality care while advancing health equity in diverse communities.

Qualifications

• Bachelor’s degree or equivalent experience in a healthcare-related field.
• Minimum 2 years of supervisory or operational leadership experience in healthcare.

Responsibilities

• Oversee daily operations of Convenient Care, Telephone Triage, and school-based health programs across multiple sites.
• Coordinate staffing, scheduling, and clinical workflows to ensure high-quality, patient-centered care.
• Monitor access performance metrics and implement improvements based on data trends.
• Support workforce management including onboarding, payroll review, PTO/FMLA tracking, and coaching.
• Manage relationships with school partners and community organizations to ensure program effectiveness.
• Provide supervision and professional development for assigned staff.

Skills

Staff coordination

Operations leadership

Data-driven decision making

Communication

Health equity

Education

Bachelor’s degree in Nursing, Healthcare Administration, Public Health, Business Administration with healthcare focus

Tools

eClinicalWorks

Epic

NextGen

Job description

Posted Thursday, September 3, 2026 at 4:00 AM

Manager of Community Access Programs

About the Role

Are you an operations leader who thrives on keeping multiple programs running smoothly — and making sure patients can get the care they need, when they need it? Thundermist Health Center is looking for a Manager of Community Access Programs to oversee the day-to-day operations of Convenient Care, Telephone Triage, and school-based health programs. You’ll coordinate staffing, manage workflows, monitor access performance, and serve as the operational backbone for some of Thundermist’s most patient-facing programs. If you’re energized by multi-site coordination, fast-paced environments, and health equity, this role is built for you.

What You’ll Do

Convenient Care & Extended Access Operations

• Manage daily urgent care and walk-in access operations across assigned sites, ensuring consistent, high-quality, patient-centered care delivery
• Coordinate staffing, scheduling, clinical workflows, and performance expectations for urgent care programs, including evenings, weekends, and holidays
• Support nursing and MA workforce management including onboarding, schedule coordination, payroll review, PTO/FMLA tracking, coaching, and performance follow-up
• Serve as the operational point of contact during assigned weekend, evening, and holiday coverage
• Track access metrics including wait times, visit volume, patient flow, and patient experience data; recommend improvements based on trends
• Support daily operations of the remote Telephone Triage program including staffing coordination, workflow management, and service level monitoring

School-Based Health Programs

• Manage daily operations for school-based health programs, supporting consistent service delivery, staffing coverage, documentation, and compliance
• Maintain effective working relationships with school partners to support program operations and timely issue resolution
• Oversee scheduling, clinical protocol implementation, documentation standards, and quality measure tracking for school-based health services
• Identify operational barriers and service gaps and elevate recommendations for improvement to the Director

Cross-Site Coordination & Community Partnerships

• Coordinate with site Executive Directors, Medical Directors, and operational leaders on workflow issues, staffing needs, and barriers affecting patient access
• Work with front desk teams to ensure registration processes support timely, seamless patient access; resolve scheduling gaps, insurance verification delays, and intake inefficiencies
• Maintain day-to-day relationships with community partners, schools, social service agencies, and public health entities
• Provide direct supervision and support to assigned staff, reinforcing expectations for service quality, teamwork, and accountability
• Support hiring, onboarding, coaching, performance feedback, and professional development for staff within assigned programs

What We’re Looking For

You’re an adaptable operations leader who connects daily workflows to the bigger picture — patient access, experience, and community health. You’re comfortable managing across multiple sites and non-standard hours, and you bring strong judgment, clear communication, and a collaborative leadership style to everything you do.

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, Business Administration with a healthcare focus, or a closely related field — or equivalent experience
• Minimum 2 years of supervisory or operational leadership experience in a healthcare setting
• Demonstrated ability to coordinate staff, workflows, and daily operations across multiple programs or sites
• Ability to use operational data to monitor performance, identify workflow issues, and support access improvement efforts
• Strong communication and relationship-building skills across clinical, administrative, school, and community settings
• Commitment to health equity and culturally responsive care for underserved populations

Preferred:

• Prior experience in an FQHC or community health center environment
• Experience supporting urgent care, community health, or school-based health programs
• Current Rhode Island RN licensure or equivalent clinical credential
• Bilingual or multilingual skills aligned with the communities served
• Familiarity with EHR systems (eClinicalWorks, Epic, or NextGen)

Schedule & Locations

This is a full-time (40 hours/week), benefit-eligible position operating across Thundermist sites where Convenient Care, Telephone Triage, and school-based health programs are delivered. Schedule includes regular weekday clinic hours with assigned coverage during evenings, weekends, and holidays as operational point of contact for Convenient Care and extended access programs. Regular travel between Thundermist sites and school-based health sites is required.

Benefits at Thundermist Health Center

Full-Time Employees Working 40+ Hours/Week

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000) and Long-Term Disability — at no cost
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure, plus 6 paid holidays
• Multi-site role across Thundermist locations and school-based health sites
• Moderate physical activity: walking, standing, stooping, and occasional lifting
• Potential exposure to blood-borne pathogens, respiratory disease, infectious diseases, and other biohazardous materials requiring universal standard precautions
• Clinical environment in ambulatory-based and school-based settings

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Thundermist Health Center is an equal opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.