Patient Service Representative

Simon Eye Associates; Wilmington, Northern (DE, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Simon Eye Associates in Wilmington, DE seeks a Patient Service Representative to be the first point of contact, delivering a WOW experience and coordinating with multiple departments to ensure patient-centered care.

This role handles incoming calls, schedules appointments, verifies information, and supports patients while maintaining accurate records and a friendly, professional demeanor.

Qualifications

• At least 2 years of experience in customer service, preferably in a call center or medical setting.
• Ability to explain patient insurance information clearly and professionally.
• Capable of fast, accurate work while upholding a positive patient experience.
• Proficient with computer databases and typing accuracy.
• Professional, self-motivated with strong communication skills.
• Willingness to work two evenings per week and two Saturdays per month.

Responsibilities

• Respond to incoming patient calls and keep accurate records.
• Schedule patient appointments, including outbound reminders.
• Resolve patient issues by gathering information and coordinating with other departments.
• Perform patient verifications.
• Contact patients to confirm upcoming appointments.

Skills

Customer service

Call center experience

Medical environment

Insurance communication

Typing accuracy

Professionalism

Self-motivation

Evenings/Saturdays

Tools

Database software

Job description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined team of 44 optometrists, 8 ophthalmologists, and 225 staff members serving patients in Delaware, Maryland, and southeastern Pennsylvania, including Chester, Montgomery, and Bucks Counties. Together, we are committed to providing patient-centered, medically focused, full-service eye care delivered in convenient locations with friendly, knowledgeable doctors and staff.

As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.

What You'll Do:

• Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
• Schedule patient appointments, including outbound annual appointment reminders
• Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
• Perform patient verifications
• Contact patients via telephone to confirm upcoming appointments

What You'll Need:

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
• Ability to understand and communicate patient insurance and other information in a clear and professional manner
• Ability to work quickly and accurately while maintaining a positive patient experience.
• Proficiency in using computer databases including typing accuracy
• High level of professionalism and self-motivation
• Ability to work two evenings per week and two Saturdays per month to meet patient needs

About Us

We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORKfor every patient, every time - all in pursuit of providing Eye Care for Life.

We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!