Medical Receptionist

Simon Eye Associates; Kennett Square (Chester County); On-site; USD 21,000 - 29,000; Part time

Job summary

Simon Eye is seeking a friendly Medical Receptionist to welcome patients and manage front desk operations. This part-time role supports doctors, clinicians, and staff while guiding patients through appointments, insurance, payments, and questions.

You will handle check-in/check-out, process registrations, verify insurance, collect co-pays, and help patients navigate scheduling with accuracy and professionalism. Evening shifts and Saturdays are required.

Qualifications

• At least 3 years of customer service experience in healthcare preferred.
• Strong interpersonal and communication skills for patient interactions.
• Ability to explain basic insurance and payments clearly.
• Proficient computer and data-entry skills with accuracy.
• Flexible schedule including one evening per week and two Saturdays per month.

Responsibilities

• Greet and check-in/out patients in a friendly professional manner.
• Review and update demographic, registration, and insurance information.
• Verify insurance and explain benefits and charges.
• Enter charges and collect co-pays and payments.
• Schedule appointments and assist with scheduling questions.
• Coordinate with other departments and communicate with staff.
• Keep front desk organized and patient flow moving smoothly.

Skills

Customer service

Interpersonal skills

Data entry

Multi-tasking

Teamwork

Tools

Patient databases

Job description

As a Medical Receptionist at Simon Eye, you the first person our patients see and an important part of creating a welcoming, organized, and positive experience from the moment they arrive. In this fast-paced role, you’ll work closely with our doctors, clinical teams, and other staff to keep the day running smoothly while helping patients navigate appointments, insurance, payments, and other questions. We’re looking for someone who is friendly and professional, comfortable juggling multiple priorities, and committed to providing excellent service to every patient. This is a part-time position that will generally work 3 days per week plus up to 2 Saturdays per month.

What You’ll Do

• Welcome patients and provide a friendly, professional check-in and check-out experience
• Review and update patient demographic, registration, and insurance information
• Verify insurance information and help patients understand applicable benefits and charges
• Accurately enter patient charges and collect co-payments and other patient payments
• Schedule appointments and assist patients with scheduling questions
• Respond to patient questions and concerns with professionalism, patience, and good judgment
• Coordinate with other Simon Eye departments when additional assistance is needed
• Communicate effectively with doctors, clinical staff, and other team members throughout the day
• Help keep the front desk organized and patient flow moving efficiently

What You’ll Need

• At least 3 years of customer service experience, preferably in a busy medical or healthcare environment
• Strong interpersonal skills and a genuine interest in helping patients
• Ability to understand and clearly communicate basic patient insurance and payment information
• Ability to manage multiple priorities and work quickly and accurately without losing attention to the patient experience
• Strong computer and data-entry skills, including accuracy when working in patient databases
• Professional, dependable, and self-motivated approach to your work
• Ability to work collaboratively as part of a busy healthcare team
• Availability to work at least one evening per week and two Saturdays per month to help meet the needs of our patients

About Us

Simon Eye and Center for Advanced Eye Care are partner practices with a combined team of 44 optometrists, 8 ophthalmologists, and 225 staff members serving patients in Delaware, Maryland, and southeastern Pennsylvania, including Chester, Montgomery, and Bucks Counties. Together, we are committed to providing patient-centered, medically focused, full-service eye care delivered in convenient locations with friendly, knowledgeable doctors and staff.