Patient Service Representative

Eye Health Vision Centers; Dartmouth (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eye Health Vision Centers in Dartmouth, MA is seeking a Patient Service Representative to be the front-line contact for patients, handle scheduling, registration, data entry, and payment collections, and ensure a friendly, efficient patient experience.

You will coordinate with the Patient Service Representative Team, verify insurances and referrals, maintain accurate records in the practice management system, and support daily administrative tasks while upholding confidentiality and privacy

Qualifications

• Exceptional customer service and patient experience focus.
• Ability to anticipate patient needs and escalate when appropriate.
• Efficiently manage data entry, scheduling, and payments.
• Strong organization and attention to confidentiality.
• Comfort with using practice management systems.

Responsibilities

• Register patients and schedule appointments.
• Educate patients about benefits and collect payments at point of service.
• Maintain accurate patient data in the practice management system.
• Verify health insurances and obtain referrals when needed.
• Organize and maintain medical records and files.
• Perform miscellaneous administrative tasks (scheduling, filing, etc.).
• Adhere to company policies and procedures.

Skills

Exceptional customer experience

Proactive communication

Drive for results

Efficiency focus

Teamwork

Adaptability

Continuous learning

Problem solving

Education

High School Diploma

Job description

Eye Health Vision Centers have been proudly providing the Dartmouth, Fairhaven, Fall River, Taunton MA and Middletown RI communities with advanced technology and eye care services for over four decades.

The Patient Service Representative is the point person for the Patient Service Representative Team. The team is tasked with coordinating communication, managing patient inquiries, and ensuring positive and efficient patient experience while adhering to patient confidentiality and privacy regulations.

This role includes, but is not limited to the following tasks:

Duties and Responsibilities:

• Patient registration, scheduling, data entry and processing.
• Educates patients regarding benefits and collects patient payments, at point of service.
• Complete and accurate management of patient data in practice management system.
• Verify health insurances and obtain referrals.
• Organize and maintain medical records.
• Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
• Must have a clear understanding of company policies including the company manual

Requirements

Knowledge, Skills, and Abilities:

• Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.
• Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
• Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.

Education:

• High School Diploma or equivalent

Typical Physical Demands:

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.