Patient Service Representative

Washington Radiology; Washington (District of Columbia); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid holidays

Paid time off

Backup child/adult care

Job summary

Washington Radiology, a trusted medical imaging provider in Washington, DC, seeks a Patient Service Representative to greet patients, register them with accurate demographic and insurance details in RIS, explain forms, and handle payments. You will support scheduling and maintain confidentiality of records in a busy front office.

The role requires a high school diploma and 2 years of healthcare registration or customer service experience; familiarity with RIS and MS Office is a plus.

Qualifications

• High School diploma; healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling and medical terminology is preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to perform basic mathematic calculations and use RIS software.

Responsibilities

• Greet patients professionally and register them with demographic and insurance data in RIS.
• Explain forms, assist with completion, and maintain confidentiality of medical records.
• Collect patient payments and verify insurance benefits when needed.
• Schedule and reschedule appointments and reconcile daily payments.

Skills

Customer service

Cash handling

Medical terminology

Reading and writing

Basic math

Microsoft Office

RIS software

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time. Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Patient Service Representative

Work Location:

1145 19th Street NW Suite 200 Washington, DC 20036

Work Hours:

Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm

Pay Range:

$19.00-$23.00 commensurate with experience

Department Highlights

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative

• Provide services and support for the following areas:
• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Responsible for collecting patient payments which can include explaining benefits given from
• insurance verification when necessary;
• Prepare paperwork for future appointments incorporating additional paperwork needed for
• specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
• requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.