Patient Service Representative

Solis Mammography; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Paid Holidays

Backup child/adult care

Job summary

Washington Radiology in Sterling, VA is seeking a Patient Service Representative to join our front desk team. You will greet patients warmly, register demographics and insurance information in our RIS, and explain forms to patients while maintaining confidentiality.

This full-time role supports scheduling, payments processing, and insurance verifications as needed, ensuring accurate records and a smooth patient experience.

Qualifications

• High School diploma or equivalent required.
• Two years in healthcare registration or customer service preferred.
• Basic cash handling and numeric skills required.
• Familiarity with medical terminology preferred.
• Ability to read, write and follow instructions precisely.

Responsibilities

• Greet patients in a professional and friendly manner.
• Register patients including input of demographic and insurance information into RIS and verify accuracy.
• Explain forms to patients and assist with form completion.
• Process paperwork and maintain confidentiality.
• Collect patient payments and explain benefits as needed.
• Verify insurance when necessary.
• Schedule and reschedule appointments.
• Generate daily invoice journal and reconcile payments.
• Participate in front office training and stay current on policies.

Skills

Customer service

Healthcare registration

Cash handling

Medical terminology

Microsoft Office

Education

High School diploma

Tools

RIS software

Microsoft Office Suite

Job description

At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

Patient Service Representative

Looking to elevate your career? Join us!

Work Location:

21351 Ridgetop Cir Ste 100, Sterling, VA 20166

Work Hours:

Full-Time, 40 hours weekly, Monday-Friday, 7:00am-5:00pm

Department Highlights

• Patient-Focused Team
• Cohesive and Friendly Environment
• Supportive and Encouraging Atmosphere

Here Is What You Will Need

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

• Provide services and support for the following areas:
  • Understands, promotes and demonstrates the Solis Way
  • Greet patients in a professional and friendly manner;
  • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
  • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
  • Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
  • Responsible for collecting patient payments which can include explaining benefits given from
  • insurance verification when necessary;
  • Prepare paperwork for future appointments incorporating additional paperwork needed for
  • specific exams or payors as necessary;
  • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
  • requests;
  • Schedule and reschedule patients as necessary;
  • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
  • Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

• A Great Place to Work for the fourth year in a row!
• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.