Patient Relations Specialist

Mountain State Oral & Facial Surgery; Pineville (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

$2,000 Sign on Bonus

Low-cost medical insurance

Zero-premium dental and vision insurance

401(k) with company match

Generous PTO and paid holidays

Job summary

Mountain State Oral & Facial Surgery is seeking a dedicated Patient Relations Specialist to join our team in Pineville, Louisiana. This role involves delivering exceptional customer service, scheduling appointments, and ensuring a welcoming environment for patients.

The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing compassionate care. Experience in healthcare or patient relations is preferred. Join us for a rewarding career focused on improving patient experiences.

Qualifications

• Previous experience in healthcare or patient relations strongly preferred.
• Commitment to ongoing training and adherence to company policies.
• Ability to sit, squat, bend, and twist frequently.

Responsibilities

• Delivers customer service support to patients.
• Schedules appointments and handles check-in/out procedures.
• Collects payments from patients and maintains workspace clean.

Skills

Strong interpersonal and communication skills

Excellent organizational skills

Proficiency in computer systems

Ability to maintain confidentiality

Team-oriented and adaptable

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Electronic medical records (EMR)

Scheduling software

Job description

Greater Charlotte Oral & Facial Surgery, part of a leading network including Mountain State Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery, and The Facial Centers, all supported by P3 Partners, is seeking a dedicated Patient Relations Specialist to join our rapidly expanding team. Our organization specializes in advanced oral, maxillofacial, and facial cosmetic care across multiple states including West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a commitment to clinical excellence, our board-certified surgeons and expert teams deliver comprehensive services such as dental implants, wisdom teeth removal, corrective jaw surgery, and innovative facial aesthetic procedures. We pride ourselves on providing personalized, patient-centered care in a warm and compassionate environment, helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners ensures seamless administrative and operational support that empowers our practices to innovate and grow. We are committed not only to outstanding patient outcomes but also to fostering a workplace where employees can thrive. We seek patient-focused, team-oriented professionals who exemplify positivity, collaboration, clear communication, and a passion for excellence throughout their careers. If you are enthusiastic about contributing to a dynamic and compassionate healthcare environment, we invite you to apply for the Patient Relations Specialist position and become part of our dedicated team.

Why Join Us

• $2,000 Sign on Bonus
• Competitive wages
• Pay based on experience
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employeeassistanceprogram
• Weekday, daytime-only schedule with early-out Fridays!

Join our growing team and be part of a practice that values both patient care and employee well-being.

Duties and Responsibilities

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Required Skills and Abilities

• Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proven ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
• Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.

Physical Requirements

• Ability to sit, squat, bend, and twist frequently.

Education and Experience

• High school diploma or equivalent required; associate degree or higher preferred.
• Prior experience in healthcare or patient relations strongly preferred.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Benefits Plan (FSA, HSA)
• Tuition Assistance
• Continuing Education
• Annual Scrub Allowance
• Paid Time Off (Vacation & 6 Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Bereavement Leave
• Training & Development
• Free Food & Snacks
• Wellness Resources