Oral Surgery Patient Coordinator

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Telemedicine

Pet insurance

401(k) with company match

Paid time off

Growth opportunities

Job summary

Airlie Oral Surgery and Riccobene Associates is seeking an Oral Surgery Patient Coordinator to be the welcoming face of our front office. This non-clinical role focuses on scheduling, verifying insurance, presenting treatment plans, processing payments, and ensuring smooth day-to-day operations.

You will work closely with the clinical team to guide patients through procedures and costs, greet and check in patients, and support references across the office.

Qualifications

• 1–3 years of dental front office experience.
• Ability to explain treatment plans and insurance information clearly to patients.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Reliability and flexible schedule.

Responsibilities

• Greet and check in patients professionally; ensure records are complete.
• Schedule and coordinate appointments; optimize patient flow.
• Present and review treatment plans with patients and explain costs.
• Verify insurance coverage and obtain pre-authorizations.
• Collect co-payments and process payments; balance registers.
• Use Denticon and other systems for confirmations and communications.
• Monitor emails and voicemails; respond promptly.
• Coordinate with clinical team to support transitions between front office and treatment areas.
• Assist office manager with end-of-day processes and escrow issues.

Skills

Dental front office

Customer service

Communication

Detail oriented

Multi-tasking

Software proficiency

Ethical conduct

Tools

Denticon

Practice management software

Job description

Join a team where you can grow, feel valued, and make a real impact. At Airlie Oral Surgery and Riccobene Associates, we believe your career should bring fulfillment, support, and opportunity. If you're passionate about patient care and thrive in a fast-paced specialty environment, we'd love to meet you!

We're hiring a full-timeOral Surgery Patient Coordinatorto be the welcoming face of our front office — someone who keeps our schedule running smoothly, helps patients navigate their oral surgery journey, and supports our clinical team behind the scenes.

Position summary

The Oral Surgery Patient Coordinator is a non-clinical role focused on delivering exceptional front-office experiences within a specialty oral surgery practice. This position is responsible for scheduling and coordinating patient care, verifying insurance, presenting treatment plans, processing payments, and ensuring seamless day-to-day office operations — all while serving as a knowledgeable guide for patients navigating surgical procedures and treatment costs.

Key responsibilities

• Greet and check in patients professionally, ensuring records and patient information are complete and up to date in the practice management software
• Schedule and coordinate appointments, proactively filling same-day and next-day openings to optimize patient flow
• Present and review treatment plans with patients, clearly explaining proposed oral surgery procedures and associated costs
• Verify insurance coverage and obtain pre-authorizations for oral surgery procedures; communicate benefits and patient financial responsibility
• Collect co-payments and process patient payments accurately; balance registers and complete daily close-out procedures
• Utilize RevenueWell for patient confirmations, communications, and insurance-related outreach
• Monitor and respond to office emails and voicemails in a timely manner
• Complete next‑day router preparation and run applicable reports
• Support the office manager with end‑of‑day processes and escrow issues as needed
• Coordinate with the clinical team to support smooth patient transitions between front office and treatment areas
• Other duties and responsibilities as assigned

Required

• 1–3 years of dental front office experience
• Customer service or front desk experience
• Ability to explain treatment plans and insurance information clearly to patients
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multi-task and manage competing priorities in a fast-paced environment
• Proficient with computer systems and comfortable learning new software
• Demonstrated ethical conduct and commitment to patient confidentiality
• Ability to balance registers accurately
• Reliable attendance and flexibility to adjust schedule based on business needs
• Subject to background screening consistent with applicable law

Preferred

• 1–3 years of dental oral surgery front office experience
• Prior experience in an oral surgery or specialty dental practice
• Familiarity with Denticon or similar practice management software
• Experience with insurance verification and pre-authorization processes
• Knowledge of oral surgery terminology and procedures

• Medical, dental, and vision insurance
• 100% employer-paid short-term disability, life insurance, and telemedicine
• Pet insurance
• 401(k) with company match
• Paid time off
• Supportive, growth-oriented team environment