Patient Service Representative

Syracuse Orthopedic Specialists, PC; Village of North Syracuse (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC in Syracuse, NY is hiring a Patient Service Representative in the Physical Therapy department. In this front desk role, you will greet patients, check them in, verify appointments and billing, and help set a positive tone from the moment they arrive.

This full-time position offers 40 hours weekly with early hours; you will schedule appointments, collect co-pays, review paperwork and benefits, coordinate FOTO intake, and support clinicians and billing staff to

Qualifications

• High school diploma or GED required.
• At least two years in a customer service setting; medical office receptionist preferred.
• Knowledge of medical terminology.
• Experience with an EMR/PM system required.
• Excellent written, verbal and interpersonal communication.
• Highly organized with strong attention to detail.
• Ability to multi-task in a high-volume, fast-paced environment.

Responsibilities

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• Review paperwork for completeness
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Other responsibilities as needed

Skills

Customer service

Interpersonal communication

Written communication

Verbal communication

Attention to detail

Organizational skills

Multi-tasking

Adaptability in fast-paced environment

Education

High school diploma or GED

Tools

EMR/PM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Syracuse Orthopedic Specialists-Heritage Commons, Syracuse, NY, US

4 days ago Requisition ID: 2374

Salary Range: $16.00 To $21.50 Hourly

We are looking for a Patient Service Representative to join the team in our Physical Therapy department! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

40 hours per week. Hours range - 6:30am-6pm Monday-Thursday and 6:30am-4pm Friday

Responsibilities:

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• Review paperwork for completeness
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Other responsibilities as needed

Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;