Healthcare Customer Service Representative | Philippines

Peak Support; Cambridge (MA); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Healthcare Customer Service Representative to enhance their innovative healthcare technology platform. This role offers the unique opportunity to work from home while supporting patients in booking appointments through a blend of AI and human interaction. With a strong emphasis on communication and attention to detail, you will play a vital role in ensuring seamless interactions with healthcare providers. Join a company that values a positive work culture, encourages growth, and boasts a remarkable Glassdoor rating of 4.5 in the Business Process Outsourcing sector.

Qualifications

• 2+ years in the U.S. healthcare industry and call center experience.
• Strong communication and digital literacy skills are essential.

Responsibilities

• Make outbound calls to healthcare providers and verify appointment details.
• Troubleshoot issues and ensure quality of completed tasks.

Skills

Healthcare Industry Experience

Call Center Experience

Communication Skills

Digital Literacy

Attention to Detail

English Proficiency

Tools

Slack

Job description

Description

Peak Support is seeking a Healthcare Customer Service Representative to join our team in the Philippines!

Position Overview

We are hiring experienced and detail-oriented representatives to support a growing healthcare technology platform that helps patients book appointments through a combination of AI and human interaction.

Key Responsibilities

1. Make outbound calls to healthcare providers using internal tools
2. Follow instructions to verify insurance acceptance, reason for visit, and appointment availability
3. Troubleshoot issues that arise during calls
4. Review and ensure quality of completed tasks
5. Research and organize provider information (e.g., practice name, contact details, hours)
6. Monitor and manage task queues
7. Communicate promptly with the team via Slack
8. Collaborate on improving tools, processes, and operations

Requirements

1. At least 2 years of experience in the U.S. healthcare industry
2. At least 2 years of experience in a call center or as a virtual assistant
3. Strong communication skills
4. High level of digital literacy
5. Outstanding attention to detail
6. Excellent written and spoken English

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.