Remote Customer Service Representative

Lensa; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Lensa is seeking a Remote Customer Service Representative to support customers by resolving inquiries related to their accounts. This full-time role requires exceptional communication skills and offers flexible shifts. Join a culture that values individuality and career growth opportunities.

Benefits

Health Insurance

401K

Paid Holidays

Vacation

Sick Leave

Qualifications

• Minimum six months experience in call center or customer service roles.
• Able to pass background, credit, and security checks.

Responsibilities

• Handle inbound calls from customers regarding their accounts.
• Resolve complaints and difficult situations empathetically.
• Document research requests accurately.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Windows Applications

Job description

Job Title: Remote Customer Service Representative

Lensa, a leading career site, is seeking professionals for our client, Conduent, which provides mission-critical services to Fortune 100 companies and over 500 governments. Join a culture that values individuality and offers opportunities to thrive and make a difference.

Position Overview: As a Customer Service Representative, you will support customers by resolving questions and complaints related to their accounts through phone, email, and web inquiries. Your role is to deliver exceptional service by actively listening and utilizing your customer service skills.

Responsibilities:

1. Handle inbound calls from customers regarding their accounts (40-50 calls daily).
2. Respond to inquiries using training and available resources.
3. Identify customer needs to provide accurate information.
4. Resolve complaints and difficult situations empathetically.
5. Process transactions via web applications.
6. Document research requests accurately.
7. Maintain knowledge of company and client policies, programs, and technology.
8. Communicate effectively and empathetically.
9. Adhere to confidentiality laws and requirements.
10. Support other team members during heavy workloads or absences.

Benefits and Compensation:

• Full-time employment (40 hours/week), with flexible shifts during business hours (Monday-Sunday, 24/7).
• Starting pay of $14.00/hour, with shift differentials for evening and weekend shifts.
• Incentive plan allowing earning up to an additional $350/month based on performance metrics.
• Paid training scheduled Monday-Friday.
• Career growth opportunities, benefits including health insurance, 401K, paid holidays, vacation, and sick leave.

Qualifications:

• At least 18 years old with a High School Diploma or equivalent.
• Minimum six months experience in call center or customer service roles.
• Proficient with computer and Windows applications.
• Able to pass background, credit, and security checks.
• Reliable internet connection (minimum 50 Mbps upload/download) and dedicated workspace.

Preferred Qualifications:

• Over 1 year of call center experience.

Location Requirements:

Must reside in one of the following states: AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI.

Conduent is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.