Patient Service Representative

St Mary Corwin Hospital; Pueblo (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

St. Mary-Corwin Hospital in Pueblo, CO is seeking a Patient Service Representative to provide comprehensive clerical support in a physician clinic. You will handle reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to communicate with patients and families, maintain accurate medical records, schedule appointments, collect payments, and support patient-centered care aligned with our mission.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in basic office tasks and computer skills, including filing, answering phones, reception, and basic software knowledge.
• Knowledge of medical terminology and medical insurance payers preferred.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high quality service.
• Verify accuracy of demographic data in the electronic health record and identify barriers to communication or payment.
• Accurately gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts confidentially and process payments at time of service.

Skills

Reception front desk

Clerical skills

Strong communication

Attention to detail

Patient-centered care

Education

High School Diploma or GED

Tools

EHR basics

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

For more than 135 years, St. Mary-Corwin has cared for the people of Pueblo and the surrounding southern Colorado communities. Driven by a commitment to Pueblo and our healing ministry, St. Mary- Corwin is focused on its core areas of clinical strength: cancer care and orthopedic services. This concentration enables St. Mary-Corwin to serve the southern Colorado region with high quality, high value care for generations to come. Residents of Pueblo enjoy a moderate cost of living within this modern, mid-sized community while experiencing everything great about life in Colorado, including world- class nearby outdoor recreation, thriving local arts and culture, numerous parks, festivals and much more.