Patient Service Representative

CommonSpirit Health; Longmont (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health’s Longmont United Hospital is seeking a Patient Service Representative to provide clerical/office support in a physician clinic, handling reception, telephone, medical records, charge entry, referrals, and information retrieval.

You will work closely with the healthcare team to ensure quality patient care, manage patient data accurately, schedule appointments, and collect payments at time of service.

Qualifications

• High School Diploma or GED required.
• Experience with basic office and computer skills, filing, telephone answering, reception, and basic software knowledge.

Responsibilities

• Greet patients/caregivers and provide assistance reflecting high quality service.
• Verify accuracy and update demographic data in the electronic health record; identify barriers.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and revise as needed.
• Maintain patient charts and process payments at time of service.

Skills

Reception

Clerical skills

Telephone answering

Medical records management

Charge entry

Information retrieval

Customer service

Education

High School Diploma or GED

Tools

Electronic health records system

Job description

Job Summary And Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Job Summary And Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

At Longmont United Hospital, we treat the entire patient to leverage the powerful connection of body, mind, and spirit in the healing process. As a Planetree Designated Hospital, employees adhere to the highest possible standards. Here, your time at work will be spent with a supportive team of employees and leaders that value self-care, flexibility and development opportunities through cross-training and continuing education. Longmont, Colorado is home to more than 2,000 acres of parks, three public golf courses and numerous trails to hike, bike, walk or run. Located less than an hour away from the Rocky Mountain National Park (ranked the fourth most visited national park in the country in 2017 by the Denver Business Journal), you'll have easy access to the very best Colorado has to offer.

Pay Range

$18.60 - $28.83 /hour