Patient Service Representative

Reid Home Health; Longmont (CO); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Reid Home Health seeks a Patient Service Representative to provide comprehensive clerical support within a physician clinic, handling reception, phone inquiries, medical records, referrals, and information retrieval.

You will collaborate with the healthcare team and patients to address physical, emotional, and spiritual needs while maintaining confidentiality and ensuring smooth operations.

Qualifications

• Must have strong organizational and clerical abilities with attention to detail.
• Excellent communication skills for interactions with patients and healthcare team.
• Basic computer literacy and familiarity with office software.

Responsibilities

• Greet patients and caregivers and provide assistance reflecting high quality service.
• Verify and update patient demographics in the electronic health record; identify barriers.
• Gather and process information for medical records, referrals, billing, and treatments.
• Schedule, confirm, and adjust patient appointments as needed.
• Maintain patient charts/records confidentially; process payments at time of service.

Skills

Organizational skills

Clerical skills

Communication skills

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

At Longmont United Hospital, we treat the entire patient to leverage the powerful connection of body, mind, and spirit in the healing process. As a Planetree Designated Hospital, employees adhere to the highest possible standards. Here, your time at work will be spent with a supportive team of employees and leaders that value self-care, flexibility and development opportunities through cross-training and continuing education. Longmont, Colorado is home to more than 2,000 acres of parks, three public golf courses and numerous trails to hike, bike, walk or run. Located less than an hour away from the Rocky Mountain National Park (ranked the fourth most visited national park in the country in 2017 by the Denver Business Journal), you'll have easy access to the very best Colorado has to offer.