Patient Service Representative

Penrose Hospital; Colorado Springs (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

Penrose Cardiology Clinic in Colorado Springs seeks a Patient Service Representative to provide comprehensive clerical support in a physician clinic, including reception, phone, records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team and patients to meet their needs, maintain accurate medical records, collect payments, schedule appointments, and ensure quality patient care and efficient operations.

Qualifications

• High School Diploma or GED is required.
• Basic office and computer skills, filing, telephone answering, reception.
• Knowledge of medical terminology and medical insurance payers is preferred.

Responsibilities

• Greet patients and caregivers and provide assistance with high-quality service reflecting teamwork.
• Verify accuracy and update all demographic data in the electronic health record and identify barriers.
• Accurately gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records confidentiality; obtain and process payments at time of service.

Skills

Organizational skills

Clerical skills

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers
• Front office experience within a medical clinic
• EPIC experience

Where You'll Work

Penrose Cardiology Clinic

2222 North Nevada Avenue

Suite 510

Colorado Springs, CO 80907

CommonSpirit Medical Group (CMG) offers providers a true opportunity to live their calling to care while experiencing the support of a built-in comprehensive network, vast resources, professional growth, trusted leadership, generous benefits and an amazing quality of life with locations in Colorado, Kansas and Utah. CMG is proud to connect providers and consumers through state-of-the-art technology, clinical resources and professional expertise to help people live healthier. Our coordinated services represent a full continuum of care - from preventive and early diagnoses to leading-edge treatment and life-saving critical care. CMG's ability to deliver better health care value is the direct result of combining the best clinical tools, shared resources and medical expertise with a patient-centered approach that emphasizes CommonSpirit Mountain Region's mission and commitment to quality, compassion and service.