Patient Service Representative

SAH Senior Health Centers; Lakewood (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

SAH Senior Health Centers is seeking a Patient Service Representative to provide comprehensive clerical support in a physician clinic, handling reception, calls, medical records, charge entry, referrals, and information retrieval.

You will collaborate with the healthcare team to meet patient needs, maintain accurate demographics, manage schedules, and ensure high-quality service and efficient operations while upholding confidentiality and mission values.

Qualifications

• High School Diploma or GED is required.
• Previous experience with basic office tasks, filing, telephone answering, reception, and basic computer software knowledge.

Responsibilities

• Greet patients and caregivers and provide assistance reflecting high quality service and teamwork.
• Verify and update demographic data in the electronic health record and identify barriers to care.
• Gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and adjust as needed.
• Maintain patient charts and records confidentially, and process payments at time of service.

Skills

Organizational skills

Clerical skills

Education

High School Diploma or GED

Tools

Electronic Health Record familiarity

Basic computer skills

Job description

Job Summary and Responsibilities

As our Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.

Every day you will facilitate, communicate, and collaborate with the healthcare team and patient/family to identify and meet their physical, emotional, and spiritual needs, ensuring quality patient care and operational efficiency.

To be successful in this role, you will possess strong organizational and clerical skills, meticulous attention to detail in medical record management and charge entry, excellent communication abilities, and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

Required

• High School Diploma or GED
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where You'll Work

CommonSpirit Health Mountain Region provides home care, end-of-life-care and operates two senior living communities. Our individualized care approach enables team members to enjoy a deeper connection with patients and their families. Whether you prefer the support and camaraderie of a residential setting or the autonomy and flexibility of delivering care and comfort in a home setting, we hire RNs, CNAs, LPNs, rehab/therapy professionals, clinical leaders and activity coordinators to be part of our exceptional team.