Patient Service Representative

Intermountain Health; Pleasant Grove (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Patient Service Representative in Pleasant Grove, UT. This entry-level position focuses on delivering exceptional customer service and ensuring patient satisfaction through effective communication and administrative support. The role involves scheduling appointments, managing patient information, and assisting with billing inquiries. Ideal candidates will have strong interpersonal skills and a commitment to patient care. Enjoy a supportive work environment with comprehensive benefits.

Benefits

Generous benefits package

Qualifications

• Six months of customer service experience required.
• Demonstrated basic computer skills involving word processing and data entry.

Responsibilities

• Provides courteous and professional connections with patients.
• Schedules patient appointments and registers patients.
• Documents all phone calls accurately in the EMR.

Skills

Professional etiquette and communication

Collaboration / Teamwork

Customer service

Critical thinking/situational awareness

Education

High school diploma or GED preferred

Tools

Electronic medical records (EMR)

Job description

Join to apply for the Patient Service Representative role at Intermountain Health

1 month ago Be among the first 25 applicants

Join to apply for the Patient Service Representative role at Intermountain Health

This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $22.00/hr

Job Description

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Essential Functions.

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.
  
  

Skills

• Professional etiquette and communication.
• Collaboration / Teamwork
• Confidentiality
• Customer service
• Resolving patient needs
• Computer literacy
• Time management
• Critical thinking/situational awareness
• Cash management
  
  

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
  
  

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual
  
  

Physical Requirements

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies
• May assist patients into/out of the clinic.
  
  

Location:

Utah Valley ENT - North Valley

Work City

Pleasant Grove

Work State

Utah

Scheduled Weekly Hours

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.34 - $22.54

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Intermountain Health by 2x

Get notified about new Patient Service Representative jobs in Pleasant Grove, UT.

American Fork, UT $17.00-$22.00 1 week ago

Patient Service Representative I - IMMEDIATE OPENING - Family Medicine - West Jordan - Full-Time

Patient Service Representative I - Asthma, Allergy, and Immunology - West Jordan and Draper - Full-Time

Patient Service Representative - Medical Receptionist

Medical Assistant/Patient Care Representative

Patient Service Representative - Looking for a Friendly, Outgoing Medical Receptionist - Heber City - Allergy - Part-Time

Assoc Specialist, Corp Credentialing (Remote)

Patient Service Representative - Experienced Medical Receptionist - Pain and Spine - BILINGUAL - West Jordan and Cottonwood Heights - Full-Time

Correspondence Processor - Remote ( Must work PST hours)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.