Patient Service Representative

Methodist Health System; Allen (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Wellness program

Job summary

Methodist Health System in Texas is seeking a Patient Representative to greet and schedule patients, register them in the system, and determine insurance benefits. This role acts as a liaison between patients and clinical staff in a busy front office.

Responsibilities include checking in patients, updating demographics and insurance data, collecting payments, and entering charges while maintaining confidentiality and following OSHA regulations.

Qualifications

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Ability to operate medical office technology systems.

Responsibilities

• Greets patients, registers them in the computer system and schedules appointments.
• Verifies and updates demographic and insurance information; collects payments and enters charges.
• Answers calls, screens inquiries and directs information to the appropriate staff.
• Maintains a neat, orderly reception and work area and follows office policies.

Skills

Front office

Medical terminology

Communication skills

Data entry

Education

High school diploma or equivalent

Tools

Medical management software

Job description

Hours of Work: 40

Days Of Week: M-F

Work Shift: 8X5 Day (United States of America)

Job Title: PATIENT REPRESENTATIVE

Department: PATIENT CARE FACILITY

Reports Directly To: OFFICE MANAGER

Job Summary: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.

Duties and Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks‑in patients, verifies and updates demographic and insurance information to the medical record, assists patients with ambulatory difficulties, follows office scheduling policies, collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

Performance Requirements

Knowledge, Skills, and Abilities: Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education

High school education or equivalent.

Experience and Skills

• Strong communication skills with consistent incorporation of judgement and discretion.
• Working knowledge of medical terminology and coding preferred.

Previous two years in a front office using medical management software preferred.

• Previous typing or data entry at 40 wpm experience.

Typical Physical Demands

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

Typical Working Conditions

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Employees enjoy competitive salaries and a comprehensive benefits package including medical, dental, vision insurance, a matched retirement plan, and an employee wellness program.