Patient Service Rep

Deborah Heart and Lung Center; Mount Laurel Township (NJ); On-site; USD 20,684 - 29,459; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

401(k) matching

Tuition assistance

Life insurance

Meal discount

Free parking

Job summary

Deborah Heart and Lung Center in Mount Laurel Township is seeking a front-desk associate responsible for greeting and assisting patients with check-in and check-out processes. Candidates must have a minimum of one year of relevant experience, with a preference for those with customer service background.

The role includes scheduling appointments, confirming coverage details, and maintaining accurate patient records in EMR. A supportive benefits package is provided to eligible team members, ensuring quality healthcare and positive work environment.

Qualifications

• Minimum one year front‑desk experience in a physician practice or outpatient ambulatory care setting.
• Computer and EMR experience required.

Responsibilities

• Responsible for greeting and assisting patients, patient check‑in, and patient check‑out.
• Scheduling appointments and confirming next‑day appointments.
• Verifying insurance and collecting copayments.

Skills

Effective communication

EMR systems knowledge

Patient record maintenance

Bilingual (Spanish/English)

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Athena EMR

Job description

Job Details

Description

Position Summary: Responsible for greeting and assisting patients, patient check‑in, and patient check‑out, scheduling appointments, confirming next‑day appointments, verifying insurance, collecting copayments, securing pre‑authorizations, entering charges in the EMR and practice management system. Monitors administrative and clinical inboxes in EMR and carries out medication refill requests, appointment requests, testing follow‑up, and referrals. Provides follow‑up to unresolved patient questions and ensures continuity of care. Reliable transportation required.

Experience

Required: Minimum one year front‑desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR (Athena a plus) experience required. Knowledge of medical insurance, terminology, and office routines.

Preferred: Cardiovascular practice experience. Two to four years of customer‑service experience a plus.

Education

Required: HS Diploma or equivalent.

Preferred: Associate’s degree preferred; experience may substitute degree.

License and Credentials

Preferred: Certified Medical Assistant a plus.

Skills

Required: Communicates effectively with patients, physicians, colleagues, and insurance reps. Knowledgeable with EMR systems (Athena preferred). Maintains practice patient activity records and produces reports as requested.

Preferred: Bilingual Spanish/English a plus.

Hours: Full‑time, 80 hours per pay period.

The minimum starting rate for this position is $18.20.

At Deborah, healthcare is still about caring for patients and team members. We offer an outstanding benefits package to eligible team members (30+ hours per week) including healthcare coverage, paid time off, 401(k) matching, tuition assistance, disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance, and free parking.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.