Patient Service Rep

1400 Baystate Medical Practices, Inc; Massachusetts; On-site; USD 25,000 - 41,000; Full time

Job summary

Baystate Health is hiring a Patient Service Representative for the Belchertown Adult Medicine practice. The role supports patient care by handling demographics, insurance verification, billing, scheduling, and referrals in a HIPAA-compliant environment.

The position offers a full-time schedule (40 hours/week), M-F, with no weekends/holidays. Excellent benefits, tuition support, and opportunities for career progression are provided within a large regional health system.

Qualifications

• High School Diploma or GED required. 6–18 months experience preferred at PSR I/II or 3 years preferred at PSR III; PSR IV for internal ladder.

Responsibilities

• Greet patients, collect and verify demographics, check for referrals/pre-authorizations.
• Verify insurance coverage and document it in the system.
• Handle payments by collecting co-pays or outstanding balances.
• Schedule new and follow-up appointments according to practice guidelines.
• Assist at checkout, schedule future visits, and arrange referrals.
• Respond to calls and messages; route and prepare documents for medical records and scanning in HIPAA-compliant manner.

Education

High School Diploma/GED

Job description

Patient Service Representative – Quabbin Adult Medicine Patient Service Representative in Belchertown, MA

Baystate Health Careers Department: Adult Medicine Location: 95 Sargent St, Belchertown, Massachusetts Job Type: Full Time Shift: 7:45a-4:15p

Make an Impact with Baystate Health Baystate Health is seeking a Patient Service Representative (PSR) to join our Adult Medicine team in Belchertown, Massachusetts. Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts. The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care.

Patient Service Representative Responsibilities Include

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills

• High School Diploma/GED required 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III) This position is part of a career ladder, and the appropriate level will be determined by the organization. PSR IV is for internal career ladder

Schedule Details

Job Type: Full-Time, 40 hours per week Shift: M-Fri, 7:45a-4:15p No weekends or holidays

Benefits That Support You At Baystate Health

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice. Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Education

GED or HiSET (Required)

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield