Patient Service Representative

baystatehealth; Palmer (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Tuition assistance

Career growth

Regional opportunities

Sign-on bonuses

Retirement plan

Paid time off

Job summary

Baystate Health's Patient Service Representatives support front-desk operations at our Palmer, MA location. You will greet patients, check in and check out, collect copays, and verify insurance details to ensure smooth visits.

You will also handle incoming calls, route requests, and assist with medical document faxing, while maintaining HIPAA compliance and delivering friendly, efficient service in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• At least 6 months in a medical office setting preferred.
• Great interpersonal skills and ability to work in a fast-paced environment are a must.
• Familiarity with medical terminology, office software, scheduling and billing processes.

Responsibilities

• Greet patients and handle check-in/check-out.
• Request copays and verify insurances.
• Answer telephones and fax medical documents.
• Maintain patient records and assist with scheduling tasks.

Skills

Interpersonal skills

Customer service

Fast-paced environment

Education

High School Diploma or GED

6 months in a medical office setting

Tools

Microsoft Office

Scheduling systems

Medical terminology

Job description

RESPONSIBILITIES:

Baystate Health's Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, check in and check out and requesting copays. Responsibilities also include verifying insurances, answering telephones and faxing medical documents.

SCHEDULE:

• Full-time, 40 hours a week
• Monday through Friday, schedule TBD
• No weekends, No holidays

LOCATION :

• 40 Wright St
• Palmer, MA

QUALIFICATIONS:

• High School Diploma or GED, required
• At least 6 months in a medical office setting, preferred
• Great interpersonal skills and able to work in a fast-paced environment a MUST
• Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

• GED or HiSET (Required)

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

$17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.