Patient Service Representative

Ascension Health; Milwaukee (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Ascension Health in Milwaukee, WI is seeking a Front Desk Associate at St. Francis Hospital for a full-time day-shift role. You will greet patients and visitors, collect demographic and billing data, and direct people to the correct locations.

You will maintain ongoing communication with clinical staff about patient status, explain forms before signatures, and ensure documents are properly signed. A high school diploma and medical terminology knowledge are preferred.

Qualifications

• High School diploma or equivalent required.
• Previous education in medical terminology strongly preferred.

Responsibilities

• Greet patients and visitors, respond to questions/concerns and direct them to appropriate locations.
• Provide on-going communication with clinical staff regarding patient status.
• Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties and determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

Skills

Customer service

Communication

Healthcare experience

Education

High School Diploma or equivalent

Medical terminology education preferred

Job description

Your future role at a glance

• Location: Milwaukee, WI




• Facility: St. Francis Hospital




• Specialty: Multi-specialty




• Schedule: Full-time | Day Shift

How you’ll make an impact in this role

• Greet patients and visitors, respond to questions/concerns and direct them to appropriate locations.




• Provide on-going communication with clinical staff regarding patient status.




• Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties and determine and accept required payments, including co-pays and deductibles.




• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

What minimum requirements you’ll need

Licensure/Certification/Registration:

• Certified BLS Provider credentialed from the American Heart Association (AHA) preferred.

Education :

• High School diploma or equivalent required.




• Previous education in medical terminology strongly preferred.

Work Experience:

• Experience in the job related field preferred.

Additional Preferences:

• 36 hours a week | Between M-F | 4 days a week | Flex hours between 6:30 AM - 4:30 PM| No weekends or holidays




• Hospital or healthcare experience preferred but not required




• Excellent customer service skills

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options




• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance




• Time to recharge: pro-rated paid time off (PTO) and holidays




• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning




• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources




• Family support: parental leave, adoption assistance and family benefits




• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

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Min Salary: 16.85

Max Salary 24.05