Patient Access Representative

New Jersey Urology; Cherry Hill Township, Northern (NJ, KY); Hybrid; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Zusammenfassung

The Patient Access Representative at U.S. Urology Partners greets patients and visitors in a friendly, professional manner, handles check-in/out and answers routine calls. You will verify insurance, collect payments, and ensure charts are accurate for upcoming appointments.

You may travel to other clinics as needed and will be cross-trained to support reception across locations, maintaining HIPAA compliance and high-quality service in a fast-paced medical office environment.

Qualifikationen

• High school diploma or equivalent required.
• Experience in a medical practice or health insurance organization desirable.
• Excellent verbal and written communication skills; professional telephone manner.

Aufgaben

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Handle patient check-in/check-out processes efficiently.
• Answer calls and address appointment times and general inquiries.
• Review patient charts for accuracy prior to upcoming appointments.
• Verify and update insurance information; collect patient payments.
• Scan and sort documents in the EMR system; travel to other clinics as needed.

Kenntnisse

Customer service

Communication

HIPAA compliance

EMR experience

Team player

Ausbildung

High School Diploma

Tools

EMR systems

Jobbeschreibung

**About the Role**The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.**What You’ll Be Doing*** Greets patients and visitors in a prompt, courteous, and helpful manner.* Effectively handles the patient check-in/checkout process.* Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.* Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.* Performs scanning and sorting within EMR system* Verifies and updates current insurance information with the Patient* Collects Patient payments* Performs all other duties as assigned.**What We Expect from You*** High School Diploma* Interact professionally and positively with all patients, colleagues, managers and executive team* Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.* One year of experience working in a medical practice or in a health insurance organization* Excellent verbal and written communication skills* Prior use of EMR systems preferred* Travel to other clinics as needed**Reasoning Ability**Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.**Computer Skills**To perform this job successfully, an individual should have thorough knowledge in computer information systems.**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.**Work Environment**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**Travel**Travel is primarily local during the business day.**What We are Offer You**At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”# **Compassion**Make Someone’s Day# **Collaboration**Achieve Possibilities Together# **Respect**Treat people with dignity# **Accountability**Do the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.