Patient Service Representative

Asante; Medford (OR); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health & Wellness: Medical, dental, &

Retirement Savings: Company match

Paid Time Off

Professional Development

Additional Benefits

Job summary

Asante is seeking a Patient Services Representative (PSR) at our Medford and Grants Pass locations. The role includes greeting patients, handling phone calls, scheduling, registration, copay collection, and end-of-day cash procedures. We support both PSR1 and PSR2 levels with wage ranges based on experience.

Starting wages: PSR1 $16.99–$23.38/hr and PSR2 $18.09–$24.88/hr. The position is full-time, Monday-Thursday 07:45–17:15 and Friday 08:15–12:15, with work spanning two sites.

Qualifications

• Experience in clerical, administrative, healthcare, or customer service is required.
• Minimum 2 years of front-desk customer-related experience for PSR2 preferred.

Responsibilities

• Greet and direct patients and visitors.
• Answer phones and manage scheduling, registration, and copay collections.
• Post charges and manage end-of-day procedures.
• Maintain accurate provider schedules and patient accounts.

Skills

Front desk

Customer service

Healthcare experience

Job description

Additional Position Details: FTE: 1.000000 | Full Time | Monday-Thursday/0745-1715 and Friday/0815-1215 | This team supports and works out of both our Medford and Grants Pass locations

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.

Starting Wage

• PSR1- $16.99-$23.38 per hour, depending on experience
• PSR2- $18.09-$24.88 per hour, depending on experience

Position Summary

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required

Required Experience For The Patient Service Rep 2 Level

• Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, We Are Guided By Our Values

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.