Patient Service Rep 2 APP (Orthopedics-Grants Pass)

Asante; Grants Pass (OR); On-site; USD 24,000 - 35,000; Full time

Job summary

Asante in Grants Pass, OR, seeks a Patient Services Representative (PSR) for our Orthopedic Clinic. This is a full-time, 8AM–5PM role, primarily Monday through Friday, with duties across front-end patient support, scheduling, registration, and cash handling.

The role offers two levels: PSR1 and PSR2, with starting wages of $17.51–$24.08 and $18.65–$25.64 per hour, dependent on experience. Responsibilities include greeting patients, answering phones, managing schedules, registering visits,

Qualifications

• Previous clerical, administrative, healthcare, or customer service experience is required.
• Two years of front-desk customer-related experience preferred for PSR2 level.
• Experience in a clinic or healthcare setting is advantageous.

Responsibilities

• Greet and direct patients and visitors; manage telephone calls.
• Schedule appointments and complete registration tasks.
• Collect copays, post charges, and manage cash at the point of service.
• Ensure provider schedules are populated and patient information is accurate.
• Support front-end operations to maintain patient satisfaction.

Skills

Customer service

Administrative support

Healthcare environment

Job description

Additional Position Details

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM | This is for our Orthopedic Clinic

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.

Starting Wage

• PSR1- $17.51-$24.08 per hour, depending on experience
• PSR2- $18.65-$25.64 per hour, depending on experience

Position Summary

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required

Required Experience For The Patient Service Rep 2 Level

• Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting

Total Rewards

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, We Are Guided By Our Values

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.