Patient Service Representative

Patient First; Lutherville (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Discounted medical treatment

401(k) with employer match

Paid annual leave

Overtime pay

Holiday pay

Job summary

Patient First is seeking a front desk/office assistant to support patient flow, billing queries, and registration processes at one of our Maryland centers. The associate will handle cash, patient data, and insurance information with care and efficiency.

Responsibilities include directing patients, operating the EMR system, and coordinating with clinical staff to ensure smooth center operations while maintaining high service standards.

Qualifications

• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Excellent typing, communication and multitasking skills.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency care to the treatment area for registration and evaluation.
• Respond to Physician and Nurse requests promptly.
• Explain billing policies for insurable and non-insurable charges as needed.
• Register patients accurately with customer service and compassion.
• Verify patient demographics, health, pharmacy, and insurance details.
• Answer billing questions and provide itemized statements on request.
• Refer billing questions to appropriate parties when needed.
• Handle cash and issue receipts for visits and services.
• Discharge patients and process incurred charges.

Skills

Typing

Clerical experience

Communication

Education

High school diploma or equivalent

Tools

EMR system

Job description

Job Responsibilities

The responsibilities of this job include, but are not limited to, the following:

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Minimum Education and Professional Requirements

Include, but are not limited to, the following:

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary and Benefits

Salary Range: $19.50 - $22.00, depending on experience.

• Discounted Medical treatment at any Patient First location (employees only)
• 401(k) Retirement Plan (with employer match, for employees who qualify)
• Paid Annual Leave, Overtime Pay, Double time compensation for all holidays worked
• Bonuses include:

• Recruitment bonus
• Patient Care Performance bonus (center employees only)
• Weekend bonus (center employees only)

About Patient First

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible.

To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays.

Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips.

Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.