Patient Service Representative

Patient First; Feasterville-Trevose (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible hours

Benefits package

Competitive compensation

Job summary

Patient First in Feasterville-Trevose, PA is seeking a friendly Front Office/Patient Registration Clerk to support daily operations at our medical center. You will assist patients at the kiosk, verify insurance information, handle billing questions, and provide excellent customer service while using our EMR system.

Strong communication, basic typing, and multitasking are essential in a fast-paced environment.

Qualifications

• Basic typing skills
• Excellent verbal and written communication
• Ability to multitask and prioritize
• 1+ year of clerical experience preferred

Responsibilities

• Assisting patients using the kiosk prior to registration
• Escort patients needing emergency assistance to the treatment area for registration and evaluation
• Respectfully handle physician and nurse requests promptly
• Explain billing policies to patients as needed
• Register patients accurately while delivering excellent service
• Verify patient demographics, health, pharmacy and insurance information
• Answer billing and insurance questions and provide itemized statements

Skills

Typing

Communication

Multitasking

Prioritization

Education

High School Diploma

Tools

EMR systems

Job description

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escortig patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Requirements

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

About Patient First

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred.